When John Dinger got a call to repair a furnace some 35 years ago, little did he know that service call would lead him not only to his future wife, but also his business partner. John and Kandie Dinger started Action Air Heating and Air Conditioning back in 1986 as a two-person company that they operated out of their garage. Today, they are headquartered in Fishers and with 15 employees, they service Indianapolis, Fishers, Geist, Anderson, and the surrounding areas.
About ten years ago, they partnered with Gary Sylvester who helped round out their team by bringing management skills and a business acumen to the company. John is involved in the technical service-call side, and Kandie handles all the office, payroll, human resources, and marketing functions. Having a hands-on woman in charge in what is typically a man’s field, she says, is rare. But she says people realize quickly that she knows her business.
Action Air specializes in the service and replacement of all major brands of furnaces, air conditioners, and heat pumps. They also handle indoor air-quality issues such as filtration and duct cleaning. One area that they pride themselves in is their low-cost maintenance program which includes two service calls per year: one for furnaces during the heating months and the other for air conditioning during the cooling season. The Action Air Service Club can help save customers money by keeping equipment operating at peak efficiency, extending the life of the system, and troubleshooting potential problems before they happen. Kandie says that the average lifespan of a furnace or air conditioner is 12 to 15 years, and one of the biggest reasons that they don’t last longer is lack of maintenance.
She stresses that unlike many other HVAC firms that are owned by large foreign companies, Action Air is truly a local mom and pop business. ”We’re a local company and live in the area. A lot of the people we do furnace and air conditioning work for are people that we are friends with.” She adds that Action Air takes full responsibility for their work; and if it doesn’t get fixed properly the first time, they will make sure the job gets done right. “We try really hard to take really good care of folks. We’re not just going to do a drive-by, 15-minute tune-up on your air conditioner. They’re usually in your home for an hour to an hour and a half. They’re really thorough,” she says.
One of the challenges to the heating and air conditioning business these days, Kandie says, is all the added regulation and new requirements. The cost of providing freon or coolant for older units is becoming prohibitive, so, as a result, it is often cheaper to replace an older unit with a more modern one. Action Air can help you choose the type of system that is best for your home should you need a new one, and financing options are available.
Action Air has been an Angie’s List Super Service Award winner for eleven years in a row and is highly rated by the Better Business Bureau. And as Kandie says about their Mom and Pop operation, “Mom and Pop go to work every day.” So does their dog, Bentley. It really is a family affair.
13284 Britton Park Road
Fishers, IN 46038
317-585-8981/Toll Free 1-866-585-8981